Frequently Asked Questions

Credit Reporting

Do I need to report my own CPE credit?

Nope! The UF Office of Continuing Pharmacy Education will report your CPE credit to CPE Monitor and CE Broker (as applicable). Credit will be reported to the license number(s) you provided at the time of course registration.

I do not see my CPE credit posted to my CE Broker and/or CPE Monitor profile. What should I do?

If you do not see your CPE credit posted within 72 hours of course completion, it is possible that there is a problem that is preventing your CPE credit from being reported. Possible problems include typos or missing license numbers, incomplete coursework, or errors within the UF Destiny One enrollment system that must be manually cleared, among others. Please complete the form linked below so our team can investigate.

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Certificates of Completion

Am I awarded a certificate of completion for all of my courses?

No, only our certificate programs award those who successfully complete the course (with a passing score of 70% or better) with a certificate of completion.

You may retrieve an official statement of credit for all of your completions, including non-certificate course completions, through your NABP e-profile (see how to access your official statement of credit).

Where can I download my certificate of completion?

  • Programs completed in May 2024 and beyond: We have created a short step by step guide that shows you how to accept your Credly badge and download your PDF certificate.
  • Programs completed prior to May 2024: Depending on the system used at the time of program enrollment (QuickReg or Destiny One), your certificate may need to be reissued. For assistance locating your certificate, please email our team at ahc-cesupport@ufl.edu. NOTE: Per the Accreditation Council for Pharmacy Education, course records are to be maintained for a period of six years. After six years, our office may opt to archive the records or dispose of the records by method of destruction. If our office is unable to furnish your record, you may request letter documentation of the inability to furnish the record from our office by emailing us at ahc-cesupport@ufl.edu.

My employer needs to verify that I have completed a course. How do I proceed?

It is up to your employer to determine the accepted method(s) to verify successful completion of your course. The most common verification methods are listed below.

  • Certificate of Completion: The employee must provide a copy of his or her certificate of completion to the employer. This method is only applicable to certificate programs.
  • Statement of Credit: The employee must provide an official record of credit. This method is applicable to certificate programs as well as non-certificate programs. An official statement of credit can be printed from your NABP e-profile (see how to access your official statement of credit). Per the Accreditation Council for Pharmacy Education, statements of participation provided by the course provider are not considered official records.
  • Education Verification: The employer requests an education verification from our office via phone, email, or electronic submission form. This method is applicable to certificate programs as well as non-certificate programs. With this method, you must complete a consent and release form with your employer; Otherwise, our office will be unable to complete the education verification. Please have your employer send the request to ahc-cesupport@ufl.edu or contact us by phone at 352.273.6275.

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Canvas e-Learning

How do I access my Canvas courses via UF e-Learning?

  1. Log in: Login to Canvas e-Learning with your GatorLink credentials to access your courses. Content will be available starting on the first day of class.
  2. Navigate Your Workspace: Once logged in, your course(s) will be displayed on tabs at the top of your workspace. All necessary course information can be found under the respective course tab.
  3. Accessing Course Materials: While you may see your course tab before the first day of classes, access to course materials will only be granted starting from the first day of classes.
  4. Courses Not Listed After First Day: If you do not see your courses listed after the first day of classes, contact us via email at ahc-dess@ufl.edu for assistance.

Where do I go for help with using UF e-Learning?
For further support or troubleshooting, please visit the UF Computing Help Desk to refer to additional resources provided on the e-Learning platform.

Review the Quickstart Guide for Students for helpful tips and tricks on using Canvas.

Visit the Canvas tutorial guide.

If you are a student, contact the UF Computing Help Desk at 352-392-4357 or via e-mail at helpdesk@ufl.edu

If you are an instructor, teaching assistant, facilitator, or other staff, please contact e-Learning Support at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu

Which browsers are recommended for use with UF e-Learning?
UF e-Learning in Canvas supports the last two versions of every browser release. Some supported browsers may still produce a banner stating “Your browser does not meet the minimum requirements for Canvas.” If you have upgraded your browser but still see the warning banner, try logging out of Canvas and deleting your browser cookies. Please contact the UF Computing Help Desk at 352-392-4357 or via e-mail at helpdesk@ufl.edu if you need assistance.

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What is a GatorLink ID and why do I need it?
Upon acceptance to the program, students create a GatorLink ID, which is used to access UF email, the e-Learning site, the course registration site, and other UF systems. The GatorLink ID forms the first part of your UFL email address (before @ufl.edu).

How do I create a GatorLink account?
To create a GatorLink account, visit this website the “Create a GatorLink Account” page and follow the prompts.

Using Your UF Email

When can I set up my UFL email account, and how do I do it?

You will be able to set up your UFL email account about 2 weeks after being admitted to the program. Follow these steps to access and set up your UF email account:

  1. Access Outlook for UF Email: Visit Outlook.com/ufl.edu and sign in using your GatorLink username and password.
  2. Update UF Email (if needed): If you need to update your UF email address, refer to these specific update instructions.
  3. Contact UF Computing Helpdesk: For additional assistance regarding UF email services, contact the UF Computing Helpdesk.
  4. Explore Student Resources: Find additional information and self-help tools related to UF email and other student services on the student resources page.

For more detailed instructions or support, please visit the University of Florida Computing Helpdesk or refer to the student resources available on the official UF website.

Why is it important to check my UF email account regularly?
All official UF and program communication is sent to your UF email account. The UF College of Pharmacy policy prohibits forwarding this account to non-UF addresses. Therefore, it is expected that students check their UF email accounts regularly to stay updated on important information and announcements.

Will I receive emails from other UF offices besides my program office?
Yes, you may receive email announcements from the UF Graduate School and other administrative offices. These emails often contain important information about upcoming academic deadlines, so it is crucial to pay attention to them.

What should I do if I have questions about an announcement I receive?
If you have any questions about any announcements, please contact us at ahc-cesupport@ufl.edu for assistance.

What if I forgot my UF email username or password?
Follow the instructions at this link: https://identity.it.ufl.edu/process/gatorlink/changing-your-password/

UFID Numbers

What is a UFID number?
Your UFID number is an eight-digit unique identifier used by the University of Florida for students, staff, and faculty.

When is the UFID number created?
Your UFID number is created when you apply to the University of Florida, and it remains the same throughout your association with the university.

 How do I find my UFID?
 UFIDs are sent to students with their admissions letters.

 What should I do if I forget or cannot locate my UFID?
 If you forget or cannot locate your eight-digit UFID, use the UFID Identifier.

GatorOne Mobile ID Card 

Are distance students eligible for a GatorOne Mobile ID card?
The University of Florida offers students, faculty and staff contactless technology. Online graduate students students are eligible for an official UF GatorOne mobile ID card by following the instructions at GatorOne ID.

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Library Access

Do distance education and online students have the same library privileges as on-campus students?
Yes, our online graduate students have full access to all library services just like any other UF student.

How can I access the University of Florida Library System?
Here are instructions to utilize the University of Florida Library System.

How can I access course readings hosted on UF Libraries Course Reserves?
To access course readings hosted on UF Libraries Course Reserves, you need to log in to a secure connection called a virtual private network (VPN). Follow these instructions.

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Technical Support

Where can I find information about UF student software licensing services?
Please see UF student software licensing services.

Who should I contact for further technical assistance?
For further technical assistance, please email ahc-cesupport@ufl.edu.

What are the computer requirements for participating in the program?
Students must comply with the standard UF Computer and Software Requirements. Applications, registration requests, and all other forms should be completed on a computer or laptop, as mobile devices or tablets may not display all necessary information. For accessing the library’s resources through the proxy server, consult the library’s help page.

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Academic Honesty

What is the stance of the College of Pharmacy and the University of Florida on academic honesty?
The University of Florida believes that academic honesty is a fundamental principle. Cheating, plagiarism, and other acts of dishonesty diminish the process of learning and the pursuit of knowledge. Therefore, students, faculty, and administrators are responsible for maintaining the highest level of academic integrity at all times.

What constitutes plagiarism and other acts of academic dishonesty?
Plagiarism and other acts of academic dishonesty include:

  • Stealing: Passing off the work of others as your own.
  • Misquoting: Changing or misrepresenting another’s words to strengthen your own argument.
  • Insufficient Paraphrasing: Changing another’s words without properly quoting the actual text.
  • Duplicating Publication: Using the same work for credit in more than one course.

What are the consequences of academic dishonesty and plagiarism?
Consequences can include:

  • Written reprimand
  • Reduced or failing grade
  • Suspension from the program or University
  • Expulsion from the program or University

What resources are available to help students maintain academic honesty?
To support students in maintaining academic honesty, the following resources are offered:

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